FAQs

Questions? We've got answers. 

How are your puzzles different?

    That’s a fair question and likely deserves a straightforward answer. The thing is, if we told you, it would kinda ruin the fun, right? Let's just say this: we've hidden a little surprise in each puzzle. If you're a follow-the-box kinda person (honestly, who isn't?), you might find pieces that seem like they don't belong. But, don't worry, we left you a clue on the inside of the box that may or may not be helpful. 

    Hmm I haven’t received my puzzles yet - when will they arrive?

    You should receive an email with tracking information as soon as your order has shipped. It’s like “Find My Friends” but “Where’s My Puzzle?” If you’re having any issues, reach out to us at hi@differentpuzzles.com and we’ll find your friends...er...puzzles.

    Unfortunately, due to the impact of COVID-19, there may be shipping delays. If that's the case, we'll be sure to keep you in the loop. 

    Where do you ship?

    All over the place! But anywhere outside of the U.S. will likely cost much more. 

    Do you ship to P.O. boxes?

    Yes we do!

    How can I pay for my puzzles?

    All the big ones - major credit cards, PayPal and Apple Pay. 

    Who do I contact if there’s an issue with my order?

    Send us an email at hi@differentpuzzles.com and we’ll figure it out. 

    What’s your return policy?

    We don’t accept returns right now but we *really* want you to be happy with your purchase. If you have an issue, hit us up at hi@differentpuzzles.com and we’ll get it all squared away. 

    I want to place a big order and I mean BIG. Who can I talk to?

    First off, consider us flattered! Are you sure? Never mind! Send us a note at hi@differentpuzzles.com and we’ll hook you up with some sweet, sweet puzzles. You won’t regret it! 

    Something’s...different...about these puzzles…

    Yeah! It feels like we were pretty upfront about that...what with the brand name and all. Wait, was that a question?

    I have a different question...

    Oh, you have an SAQ? We have a page for those. For example, "What's an SAQ?"

    For wholesale inquiries, please reach out to: wholesale@differentpuzzles.com

    For press inquiries, please reach out to: press@differentpuzzles.com